FAQs

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Companies

Q: Employees from my company need to complete work on Otis sites. What do I need to do?

A: You need to register your company via the online portal. Please click the Register Now button on the top left of this screen. Once your company registration has been approved, you’ll be sent a username and password to login to the portal and complete the company pre-qualification process. You can then purchase Otis EHS accredited cards for employees and book them into required inductions.

Q: What is company pre-qualification?

A: Pre-qualification ensures contracting companies working on our sites have the appropriate qualifications and insurances. The process is managed by Pegasus, who collect and verify your company’s data on our behalf. Conditions for compliance can include legislative requirements, identification, and confirmation of relevant occupation and trade certificates, insurances, Safety Management Systems and risk assessment tools.

Q: Why does my company need to be pre-qualified when we’ve previously worked with Otis?

A: We are committed to contractor safety. In line with the Work, Health & Safety (WHS) Legislation and Regulations, we’ve formalised our national contactor management process.It’s Otis and your company’s responsibility comply with Work, Health & Safety (WHS) Legislation.

Q: My company is already pre-qualified with another company in the Pegasus system. Do I need to pay to pre-qualify with Otis again?

A: Yes, you will need to register again as Otis has unique compliance requirements. If you’ve previously uploaded your insurances and licenses, these will be recognised so you won’t need to provide them again.

Q: Who do I contact if I have questions about the registration or induction process?

A: Please contact the Pegasus team on:

Australia: 1300 175 307
New Zealand: +61 2 4047 8890

or email otissafetycompliance@pegasus.net.au.

Q: What if my username and password for the portal doesn’t work?

A: Your username and password are case sensitive. Try copy and pasting from the email you received. If this doesn’t work please Contact Us.

Q: What if I haven’t received my username and password for the portal?

A:  Is it in your junk mail? If you still haven’t received it, please Contact Us so we can re-issue your login details.

Q: What if I forget or lose my password?

A:  Click on the ‘Forgot my password’ link on the login page of the portal and we’ll email your password.

Q: I need to change the user access for our company. How do I get new login details issued?

A: Please contact the Pegasus team on:

Australia: 1300 175 307
New Zealand: +61 2 4047 8890

or email the new user’s name and email address to otissafetycompliance@pegasus.net.au.

 

Q: When will my company need to be pre-qualified by?

A: Your company must pre-qualify before starting work on any of our sites. Check your Otis contract or purchase order for the exact date.

Q: I engage sub-contractors to perform work on Otis sites, do they need to be pre-qualified?

A: Your subcontractors don’t need to complete the pre-qualification process, but they must register through the Otis Contractor Portal.

Q: How is my company’s risk category determined?

A: Your company’s risk category is determined by the type of work you perform on our sites. Depending on your answers in the profiling questionnaire, the system will automatically assign a risk category to your company.

Q: How much does the pre-qualification cost?

A: The cost varies depending on your risk category. It’s summarised below:

CategoryCost ($AU excl. GST)Maintenance (annually from year 2)
Category A$600/upfront$100
Category B$400/upfront$100
Category C$200/upfront$100

Q: Why is there a pre-qualification fee?

A: The fee covers the administrative cost for reviewing and verifying your company’s safety data to ensure compliance.

Q: How do I pay?

A: Secure online payments are available through the Otis Contractor portal via credit card – Visa and MasterCard are accepted.

Q: How long is my company registration valid for?

A: Registration is valid for two years depending on your risk category.

Q: How often do I need to provide my company insurances and licenses?

A: You only need to provide licenses and insurances that are relevant to your work on an Otis site. We’ll send you a reminder email when they’re due for renewal. If your company changes the type of work they do for us, you may need to provide additional documentation.

Q: Who do I contact if I have questions regarding the pre-qualification process?

A: Please call the Pegasus team on:

Australia: 1300 175 307
New Zealand: +61 2 4047 8890

or email otissafetycompliance@pegasus.net.au.

Q: How do I enrol employees into the induction?

A: Log into the portal and select ‘Manage Employee Data’, search for your employee or add them if necessary by completing their details, and then select process to select their roles. Choose the relevant site from the drop down menu, and then select their functional roles and apply.

Next, agree to the terms and conditions, complete the card shipment details, and save.

You will now be prompted to upload documents relating to the role/s chosen, including a photo of your employee for their contractor ID card.

Depending on their role, required online training will have been chosen for your employee. You will enter their email address to have the training details sent to them, then save and add to cart to review and pay for their training and ID card.

Once all documents have been verified by Pegasus, your employee will be sent a link to complete their online training, and on successful completion, they’ll be mailed their ID card.

Q: Which induction do I need to enrol my employees in?

A: Inductions are automatically booked for your employees based on the role selected during the card purchase process. Please ensure when purchasing cards that you include their correct email address, as the induction notification will be emailed to them.

Q: How is our data protected?

A: Please refer to the privacy policy.

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Individuals

Q: I need to complete the Otis induction modules. What do I need to do?

A: All inductions are booked and completed online. You’ll need to give your company administrator your details and a passport sized electronic photo so they can enrol you in the induction. Once the enrolment is complete, you’ll be emailed a link to complete your inductions.

Q: What are the inductions for?

A: The online inductions give you the information needed to safely access our sites. They must be successfully completed for you to get an Otis EHS Accredited Identification card and access Otis sites.

Q: What do I need to take to site with me to show I have passed the inductions?

A: You’ll be sent an email after your induction to show as proof of completion. Record your induction number once you’ve passed. An Otis EHS Accredited Identification card will be sent to you within three business days. The card will only be sent once all modules have been completed.

Q: What if my username and password does not work?

A: Your username and password are case sensitive. Try copy and pasting from the email you received. If this doesn’t work, please Contact Us.

Q: What if I haven’t received my username and password or induction link?

A: Is it in your junk mail? If you still haven’t received it, please Contact Us and we’ll confirm your email address and re-issue your login details.

Q: How much does an induction cost?

A: The inductions are included in the cost of purchasing your card, which is $25 ex GST.

Q: What if I have not received my Otis Contractor Card?

A: Check if you received an email confirming you passed the induction. If you did get this email, contact your company administrator as it may have been posted to them. If not, please Contact Us so we can check the card status.

Q: How long are my inductions valid for?

A: Your inductions will be valid for two years. You may need to complete more inductions if you change the type of work you perform on an Otis site.

Q: What if I can’t produce my induction number or card once I receive it?

A: You will be asked to leave site.

Q: How do I get a replacement card?

A: Contact Pegasus to issue a replacement card. Replacement Cards cost $15 plus GST.

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