help, resources and

frequently asked questions

Help and Resources

System documents (click to open a guide)

System user guide: Company registration >> Detailed instructions about how to register a company and become a compliant Otis contractor.

System user guide: Worker registration and induction bookings >> Detailed instructions about how to apply for an Otis card, select roles, and enrol in online inductions.


Adding and Removing a Cardholder (print and scan) >> Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:

Induction modules

Click to view Otis Online Safety Induction training modules, which workers will be automatically enrolled into depending on the role you choose for them (opens to new page).

Role requirements

Please click to view the latest role matrix, which details training modules and competency requirements in the Otis Contractor System.

Otis policies

Contractor documents

Frequently asked questions

Please click to expand the FAQ below.

How do I know if I need to register in the Otis Contractor System?

Contractors must be registered in the system to work on Otis sites. You can find the system by selecting the REGISTER/LOGIN button at the top of the page.

Companies and their workers must reach compliance by uploading the correct licences and insurances, and completing the required online training.

The system proves that you are qualified to perform work on behalf of Otis. It ensures everyone accessing their sites is safe and qualified, meeting legislative requirements and reducing risk.

How much does company and worker registration cost?

Company registration

Bi-annual registration is for the verification and ongoing registration of a company and its documents in the Otis Contractor System. Companies are categorised in the system depending on their work for Otis:

Category A

Performing high risk activities unsupervised = $AU600 + GST valid for two years

Category B

Performing medium risk activities supervised = $AU400 + GST valid for two years

Category C

Performing low risk activities non-field work = $AU200 + GST valid for two years

Worker registration and inductions

Worker registration and induction bookings cost $AU25 + GST every two years. This covers the cost of all online training, and an Otis EHS Accredited Contractor Safety Card and ID number.

Where do I register in the system?

The system can be found by clicking the REGISTER/LOGIN button at the top of the page.

What certifications must a contracting company hold to register in the system?

Documents you’ll be required to upload include but are not limited to:

  • Insurances such as Workers Compensation and Public Liability
  • Company Trade Licences
  • Safety Management System (SMS) documentation or AS4801 compliance information

How often do I need to renew my registration?

You will be emailed to follow the process to renew your registration in the system every two years.

What do I do if I have subcontractors working for Otis?

Each subcontractor must also register their company and workers via the same process in the Otis Contractor System. It is the responsibility for each company to maintain their own workers and inductions in the online system.

Who do I contact if I have questions about the Contractor Management System?

You can contact the Pegasus team during business hours on 1300 175 307 (Australia), +61 2 4047 8890 (New Zealand) or email

How do I transfer an existing Otis cardholder to my company?

If one of your workers has an Otis card from another company and you’d like them transferred to your company, email these details to

Transferring employee:

  • full name
  • date of birth
  • Onsite ID number

Transferring company:

  • name
  • ABN
  • your position

You can also contact the Pegasus team to make the transfer with these details over the phone – 1300 305 072 (Australia) +61 2 4047 8890 (New Zealand).