About Contractor Management

Contractors working for Otis must first be registered in the Otis Contractor System.

The online system underscores the Otis commitment to the health, safety and wellbeing of everyone working for us.

It allows contracting companies to have their business details and required documents (including insurances and licences) verified to prove their compliance to work for Otis.

Contracting companies will also register and book their workers (employees and subcontractor employees) into inductions that they must complete to work for Otis.

The system allows Otis and its contractors to manage a shared duty of care, and ensures contractors are included in an exclusive database of companies to work for us.


Pegasus connects a competent workforce. They manage the Contractor Management System on behalf of Otis.Pegasus_Logo_RGB_Web copy

The complete Pegasus workforce management solution:

  • provides immediate access to data on the workforce
  • manages all training and inductions
  • administers compliance and pre-qualification documents
  • manages the qualifications and competency, including licences and medicals, of all workers on a project
  • awards accreditation upon successful completion of inductions and assessments
  • provides tools for audit, investigation and inspection of businesses and workers
  • offers online and call centre support
  • manages contractor performance over term of their contract

Visit pegasus.net.au

The Registration Process

The Otis Contractor Management process is completed in two parts: 1. business registration and 2. worker registration.

Read through the steps below before you get started and allow yourself time to source and upload the information needed to register. A nominated administrator from your business will be required to complete the process below.

User guides – both video and document – can be found from the Help and Resources page.

You will only be pre-qualified to work for Otis when you have completed both business and worker registration.

New to Pegasus and Contractor Management with Otis?

Follow the instructions below to register:

Stage 1: Business Registration

Step 1 > Register a user name and password

The Otis Contractor Management System to register your business can be found by selecting the button below.

Start by entering a user name of your choosing, plus your email address and a password. You’ll be emailed confirmation.

Step 2 > Register business details and answer profile questions

Using your new details, login to the Otis Contractor Management System.

Follow the process to register your business by answering profile questions and selecting the insurances and licences you can supply to support your registration. Documents may include but are not limited to:

    • Workers Compensation and Public Liability
    • Company Trade Licences
    • Safety Management System documentation or AS4801 details

Step 3 > Pay for registration

You will now be categorised and pay using the information you have provided. The costs outlined below are determined by the complexity and verification needed for your registration.

    • Category A

      Performing high risk activities unsupervised = $600 + GST valid for two years

    • Category B

      Performing medium risk activities supervised = $400 + GST valid for two years

    • Category C

      Performing low risk activities non-field work = $200 + GST valid for two years

Step 4 > Upload insurances and licences

You will be prompted to upload copies of the licences and insurances you selected in step 2 for verification. On successful verification (1 – 2 business days), you will be emailed that your business registration is complete, or if there is anything else you need to supply to achieve compliance.

Step 5 > Notify site contact of your business compliance

When your business registration is complete, you must send a copy or screenshot of the approval email to your Otis site contact so they may register you in the Otis procurement system if required.

To complete your registration, you will next register your workers, purchase their site access cards, and book their inductions.

Please click to expand the instructions below.

Stage 2: Worker Registration & Induction Bookings

Step 1 > Login to manage workers

On successful business registration, you will be invited to login to the system to manage your workers. Please click the link and login to this system using the details in the email sent by Pegasus.

Step 2 > Add workers

Once logged in, select Manage Roles and Add New Employee. From here, enter and save each worker’s contact details, address, phone and email.

Step 3 > Choose roles and upload documents

Select roles for your workers based on the job they’ve been recruited for at Otis.

Your role selections determine the competency documents you’ll upload to prove your worker’s qualifications to perform the chosen role, including trade certificates and licences. You will also upload a photo for their Otis EHS Accredited Contractor Safety Card.

Step 4 > Book training

Next, you will book the worker’s online inductions. They’ll be emailed a link and login details to complete the training depending on their role. For information about online induction modules, visit the Help and Resources page.

Step 5 > Pay for registration and training

Pay for the worker registration and training via credit card. Registration costs $25 + GST per person every two years.

Pegasus will validate the information you’ve supplied during worker registration. Upon approval and the completion of training, roles will be applied to your worker’s profile and their Otis EHS Accredited Contractor Safety Card issued.

It’s important that you keep your company and worker’s details up to date. You’ll be emailed if any documents are expiring so you can update them in the system.

Already have a Pegasus account in the Otis Contractor Management System?

Follow the instructions below to manage your compliance:

You can access the system from Pegasus Gateway.

Simply use your Pegasus details to login. You will see the Otis tile to select and access the system, where your company and worker information will be available – select Manage Companies or Manage Employees.

Now, when you need to access the Otis Contractor Management System to manage your compliance, you only need to login to Pegasus Gateway and click the Otis tile.

We suggest you save Pegasus Gateway to your bookmarks for easy access > login.poweredbyonsite.com

Click for resources to help you set up a Gateway account.

(If you don’t see the Otis tile on your Pegasus Gateway dashboard, click ADD, select the Otis tile and login to add it to your dashboard.)

Help and Resources

System Documents 

Induction Modules

Click to view Otis Online Safety Induction training modules, which workers will be automatically enrolled into depending on the role you choose for them (opens to new page).

Otis Policies

Contractor Documents

Helpful Resources

This Knowledge Base includes steps to check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Schindler Lifts Contractor Management System.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have you approved faster.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/OCCS/Person

Frequently Asked Questions

Please click to expand the FAQ below.

How do I know if I need to register in the Otis Contractor System?

Contractors must be registered in the system to work on Otis sites. Click How To Register at the top of the page to find and follow the instructions.

Companies and their workers must reach compliance by uploading the correct licences and insurances, and completing the required online training.

The system proves that you are qualified to perform work on behalf of Otis. It ensures everyone accessing their sites is safe and qualified, meeting legislative requirements and reducing risk.

How much does company and worker registration cost?

Company registration

Bi-annual registration is for the verification and ongoing registration of a company and its documents in the Otis Contractor System. Companies are categorised in the system depending on their work for Otis:

Category A

Performing high risk activities unsupervised = $600 + GST valid for two years

Category B

Performing medium risk activities supervised = $400 + GST valid for two years

Category C

Performing low risk activities non-field work = $200 + GST valid for two years

Worker registration and inductions

Worker registration and induction bookings cost $25 + GST every two years. This covers the cost of all online training, and an Otis EHS Accredited Contractor Safety Card and ID number.

What certifications must a contracting company hold to register in the system?

Documents you’ll be required to upload include but are not limited to:

  • Insurances such as Workers Compensation and Public Liability
  • Company Trade Licences
  • Safety Management System (SMS) documentation or AS4801 compliance information

How often do I need to renew my registration?

You will be emailed to follow the process to renew your registration in the system every two years.

What do I do if I have subcontractors working for Otis?

Each subcontractor must also register their company and workers via the same process in the Otis Contractor System. It is the responsibility for each company to maintain their own workers and inductions in the online system.

Who do I contact if I have questions about the Contractor Management System?

You can contact the Pegasus team during business hours. Visit Contact Us.